The terms that govern our work with you.

These Terms of Service (the “Terms”) govern access to and use of the website https://www.cloudsoft.com.co and the services provided by Cloudsoft Industries LLC (“Cloudsoft”), a limited liability company organized in Delaware, USA, operating an engineering studio in Armenia, Quindío, Colombia. By hiring a service, signing a proposal or using the site, you accept these Terms in full.

If you disagree with any section, please do not use our services. For questions, write to hola@cloudsoft.site.

These Terms apply to all professional services provided by Cloudsoft Industries LLC, including without limitation custom software development, mobile apps, e-commerce, automation, managed hosting, domains, AI agents, compliance and training. The specific scope of each project is documented in a signed proposal (the “Proposal”).

If these Terms conflict with a signed Proposal, the Proposal prevails.

Each service is engaged through a written Proposal that sets out scope, milestones, timelines, deliverables and payment schedule. Unless stated otherwise, development projects are billed against milestones (typically 50% upfront and the balance spread across deliverables), and recurring services (hosting, support) are billed monthly or yearly in advance.

Contracts and invoices are issued in US dollars (USD) by Cloudsoft Industries LLC, unless the Proposal states another currency. Payments are accepted by bank transfer or by card through Stripe, our payment processor; Cloudsoft does not store your card details. Amounts exclude taxes, which are added at invoicing where applicable.

Cancellation and refund terms are described in our Refund Policy, which forms part of these Terms.

Unless otherwise agreed, deliverables created specifically for the Client as part of a project (source code, designs, documentation) become the Client’s property once paid in full. Until then, Cloudsoft retains the rights to those deliverables.

Cloudsoft keeps the right to use components, libraries, frameworks or prior know-how (“pre-existing IP”) used to build the deliverables, and the right to reference the project in its portfolio unless the Client asks for confidentiality.

Human support is available during Colombian business hours, Monday to Friday, 8:00 AM to 4:00 PM (UTC-5), excluding national holidays. Automated infrastructure monitoring runs 24/7. Specific response and resolution times are documented in each Proposal or service contract.

The target availability for managed hosting is 99.9% per month, calculated per service. Breaches beyond the documented thresholds may give rise to service credits as agreed in writing.

Cloudsoft is not liable for indirect damages, lost profits, data loss from causes beyond its control or any consequential damage arising from the use of, or inability to use, the services. Cloudsoft’s total liability for any claim is limited to the amount actually paid by the Client in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms limits liability for willful misconduct, fraud or any liability that cannot be limited under applicable law.

Both parties agree to treat as confidential all non-public information exchanged during the business relationship. This obligation survives termination for three (3) years. Specific non-disclosure agreements (NDAs) can be signed in addition when a project requires it.

Either party may end an ongoing project with fifteen (15) days’ written notice. The Client pays for the work done up to the effective termination date. Recurring services follow their own notice period, documented in the relevant Proposal.

After termination, Cloudsoft hands over the code, credentials and documentation the Client owns and reasonably assists with the transition.

Cloudsoft may update these Terms by publishing a revised version at https://www.cloudsoft.com.co/en/legal/terms. Changes take effect on publication. For clients with active contracts, the terms agreed at signing prevail.

These Terms are governed by the laws of the State of Delaware, USA, without prejudice to any mandatory consumer protection rules of the Client’s country of residence. Before going to court, the parties will try in good faith to settle any dispute through direct negotiation for thirty (30) days.

For questions about these Terms, email hola@cloudsoft.site or learn more about us on our About page.