Cancellations and refunds, no fine print.

This policy applies to every payment made to Cloudsoft Industries LLC (“Cloudsoft”), whether by card through Stripe or by bank transfer. It is part of our Terms of Service.

We sell professional services and digital subscriptions. We do not sell physical goods, so there are no shipments or merchandise returns. If a signed proposal sets different refund terms, the proposal prevails.

Custom software, apps, e-commerce, automation and AI agent projects are paid against the milestones defined in the proposal.

• Before kickoff: if you cancel before work starts, we refund 100% of the advance payment.
• Project in progress: you can end the project with the notice set out in the Terms. We bill the work done up to the termination date and refund any unused part of the advance.
• Delivered and approved milestones: these are non-refundable, because the code and IP for that milestone are already yours.
• Our breach: if we fail to deliver a milestone as agreed and do not fix it within the cure period in the proposal, we refund what you paid for that milestone.

Every landing page includes one round of design changes. If you are still not satisfied after that round and the page has not been published yet, we refund 100% of what you paid. The guarantee must be requested before the landing page goes live.

Recurring services (managed hosting, support and SaaS products) are billed in advance, monthly or yearly.

• You can cancel at any time. Cancellation takes effect at the end of the period already paid, and no further renewals are charged.
• Monthly plans are not prorated or refunded for unused time in the current month.
• Yearly plans are refunded in full if you ask within 14 days of the first payment. Renewals are non-refundable once charged, unless we failed to send the renewal notice.

• Domains already registered or renewed, because the registry charges the fee immediately and irreversibly.
• Third-party costs paid on your behalf: licenses, plugins, app store fees, API usage or ad spend.
• Consulting, training or workshop hours already delivered.

If you see a duplicate charge, a wrong amount or a charge you do not recognize, write to us and we will refund it in full once verified. Please contact us before opening a dispute with your bank; it is the fastest way to resolve it.

Email hola@cloudsoft.site with your invoice or proposal number and the reason for the request. You can also reach us through the contact page.

We reply within five (5) business days. Approved refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.

We may update this policy. The current version is published at https://www.cloudsoft.com.co/en/legal/refunds. Changes do not affect payments made before they are published.